The Objective
Rapid, coordinated response to a ransomware incident; maintain business continuity; enable efficient third‑party forensics review; strengthen ongoing cyber posture with coordinated Bridgehead Guardian (CISOaaS) + Bridgehead Watchtower (SOCaaS).
Summary of Partnership Engagement:
A ransomware event impacted multiple servers at the client. Bridgehead assembled evidence of “known‑bad” artifacts and paired them with post‑restore clean scans, organizing both into a structured S3 repository.
- Detected a potential breach at 3:15 AM and engaged the IR team within 20 minutes.
- IR team isolated, contained, and locked out the threat actor in under 30 minutes.
- Remediation team engaged within 6 hours, restoring full client operations.
- Without Guardian and Watchtower, the client likely would have faced significant data loss, privacy breaches, and a multi‑week downtime event.
“…very well organized.” — Cyber Insurer Lead (confidential)
Action:
Bridgehead Watchtower (SOCaaS) triaged alerts, guided incident response steps, and coordinated artifact packaging for a seamless hand‑off to the external incident‑response firm. (Watchtower scope: 24×7 monitoring, classification, escalation, guided response.)
Bridgehead Guardian (CISOaaS) provided executive‑level oversight, alignment to business priorities, cross‑stakeholder coordination, and reporting back to leadership—ensuring decisions balanced risk, cost, and continuity.
Result:
Evidence was validated and the incident dataset—organized into a structured repository—was accepted by the external IR partner, who initiated a defined 15‑business‑day review window, minimizing hand‑off friction and accelerating time‑to‑closure. The client praised Bridgehead for keeping them safe through a complex “mine field.” The Watchtower team’s response was highlighted as thorough and timely, and the team was easy to work with and highly expert, which further smoothed collaboration. The cyber insurer quickly confirmed that they had everything needed from Bridgehead, streamlining both forensics and insurance processes.
How Guardian + Watchtower Worked Together:
Guardian (CISOaaS) — Strategic leadership and business alignment
- Executive cybersecurity ownership and stakeholder communication during incident.
- Decision governance across containment, recovery, and cyber insurer engagement.
- Forward‑looking roadmap to mature controls post‑incident.
- Strong, coordinated collaboration focused on safeguarding the company’s most valuable asset—its data.
Watchtower (SOCaaS) — 24×7 operational vigilance
- Continuous monitoring, alert triage, and escalation paths.
- Evidence readiness: curated telemetry, before/after scans, and artifacts.
- Coordinated response actions with internal IT and incident response team.
Metrics:
- Streamlined forensics & collection of event data: Reducing time to recover. Bridgehead IT systems and process ensure recovery can happen safely, in parallel to evidence collection. A critical step to the incident response process.
- Reduced operational risk: Fast containment and validated clean restores (per “post‑incident scans”) limited uncertainty around reinfection. Bridgehead guardian ensures that companies have immutable backups thereby ensuring the ultimate data protection.
- Leadership confidence: Direct client feedback credited Bridgehead’s diligence and expertise with keeping the organization safe.
- Mean time to triage (MTTT) 19 minutes.
- Multi-week downtime avoided across 200+ users.
